Emergency care is provided by the Small Animal Clinic 24/7. In case of long waiting times, emergency care is provided according to the triage principle – meaning that patients in more critical condition are treated first.
We kindly ask for your understanding and patience if you have to wait longer at the clinic than expected. We truly want to help you and your pet; however, there may be other patients requiring emergency care whose condition may currently be more serious than that of your animal.
If your pet needs emergency care, please call the Small Animal Clinic!
During daytime (09:00–20:00): +372 731 3224
During nighttime (20:00–09:00): +372 503 3878
NB! It is essential to call before coming to the clinic so that the clinic can better prepare for the patient’s arrival or provide important instructions. During the day, your call will be answered by a receptionist; at night, by the veterinarian on duty. To ensure good cooperation, please answer the questions as accurately as possible and follow the instructions given by the receptionist/veterinarian. Based on your answers, the receptionist or veterinarian will decide whether the problem requires immediate emergency care or whether treatment can be postponed to a regular appointment time.
If there is a high number of patients, you may be referred to another clinic that is currently able to provide emergency care. If you arrive at the clinic without prior notice, we cannot guarantee that your pet will receive emergency treatment.
Problems requiring emergency care:
• Hit by a car
• Respiratory distress, choking
• Severe bleeding
• Seizures
• Unconsciousness
• Acute/sudden abdominal enlargement or swelling, persistent unproductive vomiting
• Heatstroke/hyperthermia, hypothermia
• Poisoning (e.g., rat poison, antifreeze, human medications)
• Allergic reaction (e.g., insect or viper bite, drug hypersensitivity)
• Whelping complications
• Difficulty urinating
• Acute/sudden loss of mobility, paralysis
If a patient is referred to our Small Animal Clinic from another veterinary institution, the referring clinic must notify us of the situation prior to the emergency visit. In such cases, please bring all medical records, test results, and information about prescribed or already administered treatment.
During an emergency visit, essential first-aid procedures and interventions will be performed according to the animal’s condition. A critically ill patient will be stabilized and monitored as a priority. Additional diagnostic tests will be performed afterward. The veterinarian is not obliged to perform diagnostic procedures that do not affect the critical patient’s immediate condition.