Before arrival
To ensure smooth service and timely care, appointments at the EMU Equine Clinic must be booked in advance through our online appointment system or by contacting the patient office directly.
If you are unable to attend your scheduled appointment, please notify the patient office as early as possible—no later than the morning of the appointment. Failure to cancel in time may result in an administrative fee.
Emergency Cases
For emergency situations, please call the Equine Clinic's emergency line before arriving. The on-call veterinarian may be attending to patients at a stable, and advance notice helps us prepare and deliver veterinary-level care more efficiently. A clinical veterinary nurse will be on site at the clinic even during the veterinarian’s absence on stable visits.
Emergency cases are primarily handled at the clinic, and stable visits during on-call hours are reserved for horses that are unfit for transport.
Upon Arrival
When you arrive at the EMU Equine Clinic, please register first at the patient office. Often, you may leave your vehicle and trailer right in the driveway but, if the lot is full, the receptionist will provide you with directions to nearby longer-term parking where overnight parking for trucks and trailers is also available.
Our staff will collect essential information about the horse, its owner, and the reason for the visit. After registration, your horse will be taken to the clinic's stables for examination. If necessary, a stall will be assigned to your horse for the duration of the visit (a stall fee applies).
After your vehicle is parked, a nurse and student will work together to conduct an examination of your animal and will take a medical history. We appreciate your patience and understanding in allowing our veterinarians-in-training to interact with you and your horse. This is the only Equine Clinic teaching hospital in Estonia, and we are committed to provide the country with the best veterinarian which will serve you in the future.
Next, the student will leave to report their findings to a veterinarian and a senior clinician, who will return with the student to perform a second, comprehensive examination. The veterinarian will discuss all the findings with you.
Working together with you, a plan for further diagnosis and treatment of your horse will be developed. Patients that require surgery or advanced tests will often be admitted to the hospital at the conclusion of their initial appointment. Patients admitted for surgical procedures often need to remain hospitalized for several days or longer. Horses with conditions that do not require hospitalization will be discharged with detailed written instructions and a summary of the exam findings, which will be sent the next few days after the appointment. A copy will be sent to your veterinarian who was referring the horse to the clinic.
What to Bring
- Horse’s passport – required for identification and treatment documentation.
- Previous medical records – if the horse has been treated elsewhere for the same condition or is referred by another veterinarian, please bring relevant documentation and test results to assist in diagnosis and continued care.
For Your Comfort
The Equine Clinic offers a small waiting area for owners, equipped with coffee and refreshment vending machines.